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MSH MALLORCA SENSES HOTELS-SAFETY PROGRAM

Blog - MSH Mallorca Senses Hotels

MSH MALLORCA SENSES HOTELS-SAFETY PROGRAM

June 15 2020

The essence of MSH Mallorca Senses Hotels is to welcome our clients and offer an experience that lives up to their expectations. Nothing makes us happier than being the setting for the holidays that our guests so long for and need. In fact, the focus of the entire team is on achieving that goal.

Ever since the pandemic was declared, we have worked tirelessly to adapt as quickly as possible to this new scenario. We have maintained contact with our clients both through our website and through social media, sharing information and memories that, in some way, have made it possible for us to keep in touch with all of you.

We have always followed the instructions of the health and tourism authorities in order to be ready for when it is time to reopen our doors and be able to safeguard the health of both our guests and all the people who are part of MSH Mallorca Senses Hotels. For this reason, we have developed a series of protocols and health and hygiene measures in compliance with government guidelines and the Spanish Ministry of Health.

We are lucky to have the support and expert advice of BIOLINEA, with which we draw up our health protocols and train our staff. This prestigious consulting firm will also help us in the implementation of the ICTE seal "Safe Tourism Certified", endorsed by SGS. The use of Ecolab products will help us ensure that all this is properly carried out.


Below we detail the measures contained in our action plan:

Common Areas
• Reorganisation of the spaces and common areas to guarantee social distance, adjustment of capacities.
• All entrances equipped with hand sanitizer dispensers.
• More often and accurate cleaning and disinfection of all areas
• Increase of daily ventilation, both natural and induced.


Reception
• New limits of capacity to ensure social distance
• Separation screens, hand sanitizer gel and gloves for our staff while handling clients’ documentation.
• Disinfection of shared devices after use
• Payment by contactless credit card encouraged


Rooms
• Exhaustive cleaning and disinfection of all the entire room following the established protocols
• All textiles will be washed at high temperatures to guarantee maximum hygiene
• Single-use personalized amenities. Mask and gloves kit “on request” at Reception
• Minibar service “on request”



Restaurants and bars
• Reduction of capacity in all restaurant areas and 2 metre social distance.
• All entrances equipped with hand sanitizer dispensers.
• More frequent cleaning and disinfection after every use.
• Cleaning of kitchenware and equipment with approved products according to new protocols after every service.
• Assisted buffet equipped with screens of protection. Individual dishes.




Terraces and swimming pools
• Rearrangement of all furniture to provide 2 metre safety social distance
• Special maintainance and cleaning of the pool waters according to the established protocols
• Reinforcement of the cleaning and disinfection of all furniture after every use
• Disinfection and towel service



STAFF
• Information and training of every single person of the staff according to the H&S protocol established and responsabilities assigned
• Daily control and register of employees’ temperature
• Personal Protective Equipment (PPE) when required, personal hygiene protocols and interpersonal distances


FEEL SAFE, FEEL SENSES

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